We’re right in the heart of Downtown Kitchener, on King Street, just to the right of The Grand Trunk. Look for the 87 | 93 above the door to find us.

If your booking is on a weekend or after 5PM on a weekday, the front door will be locked. No stress, we’ll send you a custom access code ahead of time so you can get in.

Please note: we don’t accept walk-ins. All bookings must be made in advance.

West Haus is filled with dreamy natural light, thanks to our 12ft windows that flood the space during the day. It’s perfect for soft, even lighting, no ring light required. That said, if you're shooting in the evening or on an overcast day, you may want to bring additional lighting. Outlets are available throughout the space.

*Please note: we do not supply lighting equipment.

We don’t offer refunds, but we totally get that life happens. If you need to cancel, we may be able to issue studio credit depending on your notice:

• 24+ hours: Full credit

• 12+ hours: 50% credit

• Less than 12 hours: No credit

Studio credit is valid for 12 months from your original booking date. No-shows are not eligible for credit.

We ask that large items like couches and rugs stay in place to protect our space and keep things looking great. Feel free to rearrange smaller props, stools, and chairs, just be sure to return everything to where you found it.

Installations are not to be moved under any circumstances. If they are moved or tampered with, a minimum $150 fee will be applied (and more if damage occurs).

Yes, please! We kindly ask all renters to leave the studio just as they found it. Here's how:

• Sweep up any debris (broom located by the front door)

• Return all furniture and props to their original places

• Dispose of trash and coffee cups in the bins provided

• Lock up when you leave

• On wet or snowy days, remove outdoor footwear in the entryway

Failure to clean properly may result in a cleaning fee. If the space is messy when you arrive, please snap a photo and let us know so we can follow up and hold everyone accountable.

Yes! We love furry friends in the studio, just be sure to clean up after them to keep the space tidy for the next guest.

Nope! We’re more about capturing your special moments.

We don’t accept walk-ins, but if you need something last minute, let us know, we may be able to connect you with one of our trusted photographers (additional rates apply).

We don’t offer pre-booking walkthroughs for standard rentals, but we’ve got you covered with a virtual tour (see our about page).

If you’re planning an event, we’d be happy to schedule 1 walkthrough ahead of time, after booking.

Our studio vibe evolves with the seasons and so do our installations. We always do our best to give you advance notice when there’s a set in the space.

If it doesn’t work for your booking, we’re happy to offer credit or reschedule your session (valid for 12 months from the original date), as long as the cancellation follows our studio’s cancellation policy.

The studio is located on the top floor and is only accessible by two flights of stairs, there is unfortunately no elevator.

That said, our wide staircases make equipment and prop loading easy.

No, your booking includes exclusive access to the studio, but not a photographer.

If you need one, we’d love to connect you with one of the talented creatives in our community.

Yes, absolutely! For events and workshops, please reach out via email so we can review your request and make sure it’s a great fit. All events are subject to a cleaning fee and may require a security deposit.

Planning something bigger (like a wedding, shower, or reception)? We offer optional coordination services to make it all easier.

Want the installation removed for your event? That’s possible, we can provide a custom quote based on the set.